Frequently Asked Questions

SHIPPING AND DELIVERY

When will I receive my order?

Our average order processing time is precisely 24 hours to five days. Please note that we do not prepare orders over the weekend.

Once processed, orders are dispatched, and you will receive an email notification confirming that your order is on its way. This email will include a tracking number that you can use on our "Track Your Order" page.

If you do not receive an email, please contact us immediately.

After receiving your tracking number, your order should arrive at your doorstep within 7 to 14 business days.

How can I track my order?

As soon as you have received your shipping confirmation email, you will be able to obtain information about your order within 1 to 3 days directly on our "Track Your Order" page.

Where do you deliver?

We deliver all over the world. If you have any doubts about delivery to your country, please don't hesitate to contact us. We'll be delighted to help you and provide you with further information on your particular case.

RETURNS AND REFUNDS

Can I cancel my order?

You can cancel your order in case of an error. As long as your order has not been dispatched, cancellation is possible. In such instances, please contact us as quickly as possible. Once the order has been shipped, it will be too late to cancel.

Please feel free to reach out to our customer service team should you have any further questions or require additional assistance. We are here to ensure that your shopping experience is seamless and enjoyable.